Money I have borrowed (credit cards, loans, mortgages)

ASIC does not settle credit disputes or award compensation.

Please read the following information about resolving these disputes through the internal dispute resolution process and external dispute resolution schemes:

• Disputes with financial services or credit providers (INFO 174)

Watch our YouTube video on Disputes with financial services or credit providers.

Or read the transcript.

• External dispute resolution: What to do if you are unhappy with a scheme decision (INFO 176)

ASIC's consumer website, MoneySmart gives a step-by-step guide to resolving problems with providers of credit such as cards, home and personal loans and lines of credit.

Commercial loans: For information about disputes about commercial loans, please read:

• Disputes about commercial loans (INFO 207)

If there is evidence that a credit provider has acted illegally we may consider taking action:

• Report misconduct to ASIC

Where ASIC can help