How to complain

This page will help you find out who to contact for information or assistance, and whether you should lodge a complaint or report your concerns to ASIC.

Click on the category below that best suits the area of your complaint.

My complaint is about:

Supply of goods and services

Employment: wages and conditions

Competition and fair trading (e.g. prices, advertising, product safety)

Scams

Some scams that use the language of 'financial investments' are outside ASIC's responsibilities.

These include scams such as:

sports betting schemes
money transfer schemes offering you fake jobs or 'working from home' opportunities
'Nigerian' advance fee scams asking for your help to transfer money out of a country
fake invoices (false billing)
phishing (fake bank emails asking you for your account details), or
lottery scams, telling you 'out of the blue' that you've won a prize in an international lottery.

These types of scams should be reported to SCAMwatch at the Australian Competition and Consumer Commission (ACCC).

Contact consumer affairs in your state or territory if your complaint is about:

scams involving consumer goods and services
pyramid marketing schemes not involving a financial product.

ASIC is interested in scams involving a financial product, such as:

financial products and services promising returns that are too good to be true
phone investment scams
pyramid marketing schemes involving a financial product.

Where ASIC can help

Superannuation and insurance

Money I have borrowed (credit cards, loans, mortgages)

Money I have invested (financial services and advice)

Insolvency practitioners (liquidators, administrators and receivers)

Sharemarket misconduct (insider trading etc.)

Running of companies

Business names

ASIC decisions or officers

ASIC online services

ASIC's call centre

ASIC Website: Printed 05/24/2013

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