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Information for customers affected by U-nited Group Liquidation



On 9 July 2012, the creditors of Melbourne-based companies U-nited Warranties Pty Ltd, and two related entities, U-nited Maintenance Pty Ltd and U-nited Electrical Holding Company Pty Ltd, resolved to appoint Matt Byrnes and Andrew Hewitt of Grant Thornton as liquidators.

Prior to closing its doors, the U-nited group of companies (U-nited) provided extended warranty and maintenance services throughout Australia, pursuant to authorisations provided under Australian financial services licence 312795. The majority of U-nited’s extended warranty products were offered at the point of sale through major retail chains, including Myer and Big W, Bush Australia and a number of independent retailers.

The liquidators have advised that they will be liaising with Myer, Big W and other providers in relation to any warranty claims that have not been completed and will arrange for customers’ goods to be collected by those retailers. The liquidators will also undertake an investigation into the U-nited companies and will report to ASIC when their investigation is complete. ASIC will consider the liquidator’s report and take appropriate action, if required.

ASIC is liaising with other consumer protection regulators, including the Australian Competition and Consumer Commission (ACCC) and state and territory consumer protection agencies, to closely monitor any consumer impact of the liquidation of the U-nited group. ASIC is also liaising with the retailers that marketed U-nited warranties, including Myer and Big W, regarding their approach to the handling of current and future consumer claims on the warranties.

The Australian Consumer Law provides consumers with a number of automatic rights when they purchase products and services. These rights are called consumer guarantees and entitle consumers to certain remedies, including a repair or replacement, where a problem arises.

These guarantee rights apply regardless of whether the product or service comes with a warranty or the consumer has paid for an extended warranty. This means that consumers may still be entitled to a remedy under these guarantees, even if they have a warranty or their warranty has expired. Consumers who want more information about the consumer guarantees should visit the ACCC website Opens new window.

The following advice is provided to consumers who are concerned about whether they can still make a claim under a U-nited warranty, or who are waiting on the repair and return of items under a U-nited warranty:


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