I am not presented with a user name/password window, so cannot access electronic forms (this typically occurs when I 'resume' an application). Why? Answer
How is my ABN checked against the Australian Business Register? Answer
I use Internet Explorer and have problems when I click on any of the "Print" buttons. I receive an error message similar to one of the following:
Internet Explorer cannot download the file <filename> from <Web site address>. IE was not able to open this internet site. The requested site is either unavailable or cannot be found. Please try again later.
Internet Explorer cannot download <filename> from <Web site address>. The file cannot be written to the cache.
This problem occurs in various releases of IE 4, IE 5 and IE 6. It results from the setting of the "Do not save encrypted pages to disk" option in Tools/Internet Options/Advanced, in the security section.
To enable printing during secure sessions, you will need to either:
select (tick) or
clear (untick) the "Do not save encrypted pages to disk" option.
The correct setting depends on the build of your browser eg we have found that an IE5.00.2919 build needs the item to be cleared, but IE5.0.3315 build needs it to be selected. If you receive this error message, you should reverse the selection of the option. Remember to click the "Apply" button, or to exit and restart your browser so the new setting takes effect.
When I click on the print button, a new window opens but the Adobe PDF Reader does not load. Why?
If there is insufficient free memory to load the Adobe Reader into your browser, the browser will "hang" with nothing happening.
This may happen if you have several other applications open. If you close the other applications, the Adobe Reader should load successfully.
Another approach is to right click on the print button, and select "Save target as".
This will allow you to save the PDF file directly to your local drive. You can then open it in the normal manner using Adobe Reader.
Which browsers and operating systems can be used to access your electronic lodgement services?
In general, any browser which supports HTML 4 and CSS 2 should allow you to use our services. ASIC has successfully tested numerous Internet Explorer, Netscape and Opera browser versions on a variety of platforms including Windows, Macintosh and Linux.
We have found that Netscape version 4 on Macintosh tends not to work because it posts every update to the server twice.
What size and types of documents can I attach?
Up to 5 attachments are allowed. They should be in either TIF, PDF or RTF format:
TIFF (Tagged Image File Format) is a popular and flexible file format used to represent images. This format is commonly produced by devices such as scanners, and usually has a file suffix of '.TIF' or '.TIFF'.
RTF (Rich Text Format) is a method of encoding formatted text and graphics for easy transfer between applications. This format can be created from WORD documents by selecting 'Save As' and selecting 'Rich Text Format' as the file type. It usually has a file suffix of '.RTF'.
PDF (Portable Document Format) is a universal file format developed by Adobe Systems that preserves the fonts, images, graphics, and layout of any source document, regardless of the application and platform used to create it. It usually has a file suffix of '.PDF'.
We cannot accept word-processing and spreadsheet documents because of security issues inherent in those file formats. For example, the macro facilities supported by those file formats are known to pose a security risk.
The maximum file size of documents that you can attach varies between forms; for some forms it can be up to 10 MB. The file size limit will be displayed on the screen when you are asked to attach a document.
File sizes vary depending on the type of software being used; some software provides the user with the option of reducing the file size. For information on reducing the file size refer to your software.
I am not presented with a user name/password window, so cannot access forms (this typically occurs when I 'resume' an application). Why?
If you set your browser security user authentication level to "anonymous logon", this will disable your logon and prevent access to the appropriate service.
For Internet Explorer users, this 'anonymous logon' option is found in Tools/Internet Options/Security/Custom Level/User Authentication/Logon. You should select an option other than 'anonymous logon'.
How is my ABN checked against the Australian Business Register?
ASIC services use the Government's business.gov.au websiteto verify ABNs. This site provides near real time access to the public components of the register. New ABNs are generally available on this site on the same day as they are issued.