RG 165 Licensing: Internal and external dispute resolution
Issued 2 July 2015
This guide explains what AFS licensees, unlicensed product issuers, unlicensed secondary sellers, credit licensees, credit representatives, unlicensed carried over instrument lenders (unlicensed COI lenders) and securitisation bodies must do to have a dispute resolution system in place that meets ASIC’s requirements.
This guide should be read in conjunction with RG 139 Approval and oversight of external dispute resolution schemes.
Read the regulation impact statement (PDF 424 KB)
See Class Order [CO 10/249] External dispute resolution schemes (credit)
See Class Order [CO 10/250] Internal dispute resolution procedures (credit)
See Class Order [CO 10/517] Internal dispute resolution (credit – unlicensed COI lenders)
See Class Order [CO 11/261] Trustee companies providing traditional trustee company services - deferral of start date for dispute resolution requirements