RG 139 Approval and oversight of external complaints resolution schemes

Issued 13 June 2013

This guide explains how external dispute resolution schemes can obtain initial approval from ASIC to operate in the Australian financial system and/or Australian credit system and, once approved, their ongoing requirements to maintain approval.

This guide should be read in conjunction with RG 165 Licensing: Internal and external dispute resolution.

Download RG 139 (PDF 402 KB)

Last updated: 23/03/2016 03:13