Contact us

If you can't find the information you are looking for on this website we have a range of services to help:

 

Ask us a question

You can ask us a question online. We aim to respond to your inquiry within 2 business days.

If you choose to ask us a question online we will request your personal details so that we can contact you to discuss your inquiry and seek further information if required. Other options, including by phone, are available if you prefer to remain anonymous. Please refer to our Privacy Policy.

 

Phone us

  • 1300 300 630: within Australia; Customer Contact Centre.
  • + 61 3 5177 3988: outside Australia.

 Or fax us at (03) 5177 3999.

The Customer Contact Centre's (CCC) core hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state and territory. The CCC closes for business on national public holidays and has limited services available on public holidays for each state and territory.

Customers who call outside of our core hours can also use our automated menu system for information relevant to their inquiry.

 

Use the Translating and Interpreting Service

If you have difficulty speaking or understanding English, call the Translating and Interpreting Service on 131 450. They will interpret and translate your query, and then call us for you.

The Translating and Interpreting Service operates nationally and provides a 24 hour a day, 7 days a week service for over 100 languages.

 

National Relay Service

If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at http://relayservice.gov.au/ or call the Helpdesk on 1800 555 660 (TTY 1800 555 630).

 

Visit us

ASIC has offices in each state and territory.

Each state and territory office hosts kiosk based services for lodging online and also provides a secure lodgement box for documents to be sent to the Traralgon Office for processing. Take-overs, prospectuses and other market sensitive documents will be processed locally where supported. These lodgements should be marked 'sensitive' to assist our staff in directing these to the appropriate area for processing.

Our self-service kiosks are open Monday-Friday, except on public holidays and during ASIC's close down period between Christmas and New Year's day. Hours of business vary between states and territories.

Australian Capital Territory

New South Wales

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia

 

Write to us

If you have received correspondence from ASIC and you wish to respond in writing please send your response to the address printed on the letter.

Alternatively you can mail your correspondence to:

Australian Securities and Investments Commission
PO BOX 4000
Gippsland Mail Centre
Victoria 3841


Write to the Commission

If you wish to send correspondence directly to the Chairman, Deputy Chair or Commissioners, please address your letter to:

Australian Securities and Investments Commission

GPO Box 9827
Sydney NSW 2001

 

Send us your feedback

Send us your general comments and suggestions regarding our website and online services or report a fault or broken link to feedback@asic.gov.au.

 

Related links

What information can we provide?

Serve legal documents on us

Media centre

Whistleblowing

About ASIC

Other regulators and organisations

 

Search our registers

Use our online services

Find a form

Last updated: 28/10/2014 12:50