Service availability

We often plan interruptions to our online services so we can install system upgrades. This page will have any details of planned or unscheduled outages to our online services.

Scam alert

We've become aware of scam email designed to mislead our customers into making a payment. The email is titled 'Request for ASIC correspondence reprint' and states that the customer has requested an invoice reprint. The email also contains a link to download the invoice.

The invoice has not been issued by ASIC. If you receive this fraudulent email, please delete it.

You can also report it to the Australian Competition and Consumer Commission's ScamWatch.

Scam email alert

Service interruptions

Saturday October 29 2016 7am - 6pm AEDT

During this time, customers will be unable to:

The following services will be affected:

  • ASIC Connect Search (business names, companies, and SMSF auditors)
  • ASIC Connect Lodgement (business names, SMSF auditors, financial advisers, and authorised representatives)
  • Company officholder, registered agent, AFS and Credit, auditor, liquudator, and short selling services
  • M2M services (search, lodgement, extracts, NZAU Connect)
  • ABR ABN-BN Joint Registration service
  • Government access to search
  • Datastream services

Keep up-to-date with any future service interruptions by visiting our Service availability - Scheduled service interruptions page.

Seeking more information? Feel free to Ask us a question online.

Calendar of scheduled service interruptions

To help customers plan for any scheduled service interruptions, we publish the dates and details one month in advance. See Scheduled service interruptions for more information.

General system troubleshooting and issues

If you're having problems when using our online services, it could be an issue with your browser or settings. See System accessibility and compatibility and Transaction troubleshooting for tips on how to fix any issues.

Opening PDFs within the company portal

We've received reports of some customers having issues when trying to open PDF files within our company portal. We recommend you:

  • Save the PDF document on your computer and try opening from its saved location or
  • Use a different browser (Google Chrome, Mozilla Firefox, Internet Explorer). 

Searching on ASIC Connect

When performing a search on ASIC Connect you will need to select a tick box stating 'I am not a robot' to return the results.

If you are using an automated service, you may experience problems searching ASIC Connect.

If you require large amounts of data, you should consider using ASIC's registry data on

Service availability statistics

Each month, we report on our online services and our overall performance in terms of availability.

For an update on our latest performance figures, see Service availability statistics.

What is an ASIC key?

Your ASIC key is a unique number used in ASIC Connect that helps us establish your identity and protects your business information by making sure only you and those you have authorised can access it.

Learn more about ASIC keys

What is an AUSkey?

AUSkey is a single key to access government online services. In the future, you may no longer need different user IDs and passwords as AUSkey becomes accepted by more government agencies for their online services.

Learn more about AUSkeys

What is a corporate key?

A corporate key is an 8-digit number uniquely associated with a company’s ACN. Your company needs only one corporate key.

Learn more about corporate keys

Last updated: 28/10/2016 04:42