We often plan interruptions to our online services so we can install system upgrades. This page will have any details of planned or unscheduled outages to our online services.
- Service interruptions
- Calendar of scheduled service interruptions
- General system troubleshooting and issues
- Service availability statistics
Scam email alert
We're warning our customers about a scam email that contains an unauthorised link to a renewal letter. The email is titled 'Renewal' and informs customers that they need to renew their registration.
The renewal letter has not been issued by ASIC. If you receive this fraudulent email, please delete it. Do not click on the link to the renewal letter.
Here's how to tell the difference between an ASIC email and the scam email:
1. The scam email refers to a company
2. The scam email does not contain Dear XXXX
3. The URL displayed when you hover over the Renewal Link is also not an ASIC URL.
There are no current service interruptions.
To help customers plan for any scheduled service interruptions, we publish the dates and details one month in advance. See Scheduled service interruptions for more information.
If you're having problems when using our online services, it could be an issue with your browser or settings. See System accessibility and compatibility and Transaction troubleshooting for tips on how to fix any issues.
Opening PDFs within the company portal
We've received reports of some customers having issues when trying to open PDF files within our company portal. We recommend you:
- Save the PDF document on your computer and try opening from its saved location or
- Use a different browser (Google Chrome, Mozilla Firefox, Internet Explorer).
Searching on ASIC Connect
When performing a search on ASIC Connect you will need to select a tick box stating 'I am not a robot' to return the results.
If you are using an automated service, you may experience problems searching ASIC Connect.
If you require large amounts of data, you should consider using ASIC's registry data on Data.gov.au.
Each month, we report on our online services and our overall performance in terms of availability.
For an update on our latest performance figures, see Service availability statistics.