Service availability

We often have planned service interruptions to our online search and transaction services to allow us to implement system upgrades. This page will have any details of planned or unscheduled outages to our online services.

Upcoming scheduled service interruptions

6.00am - 11:59pm Saturday 28 May 2016

The following services will be unavailable:

  • ASIC Connect Search (business names, companies, and SMSF auditors)
  • ASIC Connect Lodgement (business names, SMSF auditors, financial advisers, and authorised representatives)
  • M2M services (search, lodgement, extracts, NZAU Connect)
  • ABR ABN-BN Joint Registration service
  • Government access to search
  • EDGE online lodgements (companies, auditors, AFS licensees/Credit licensees
  • Datastream Search and extracts

No other services will be affected during this time. 

Calendar of scheduled service interruptions

To help customers plan for any scheduled service interruptions, we publish the dates and details one month in advance. See Scheduled service interruptions for more information.

General system troubleshooting and issues

If you're having technical problems when using our online services, it could be an issue with your browser or security settings. See System accessibility and compatibility and Transaction troubleshooting for tips on how to overcome any issues.

Opening PDFs within the company portal

We've received reports of some customers having issues when trying to open PDF files within our company portal. We recommend trying the following:

  • Save the PDF document on your computer and try opening from its saved location or
  • Use a different browser (Google Chrome, Mozilla Firefox, Internet Explorer). 

Service availability statistics

Each month, we report on our online services and our overall performance in terms of availability.

For an update on our latest performance figures, see Service availability statistics.

What is an ASIC key?

Your ASIC key is a unique number used in ASIC Connect that helps us establish your identity and protects your business information by making sure only you and those you have authorised can access it.

Learn more about ASIC keys

What is an AUSkey?

AUSkey is a single key to access government online services. In the future, you may no longer need different user IDs and passwords as AUSkey becomes accepted by more government agencies for their online services.

Learn more about AUSkeys

What is a corporate key?

A corporate key is an 8-digit number uniquely associated with a company’s ACN. Your company needs only one corporate key.

Learn more about corporate keys

Last updated: 27/05/2016 02:10