Service availability

We often plan interruptions to our online services so we can install system upgrades. This page will have any details of planned or unscheduled outages to our online services.

ASIC Connect search

ASIC is entering the peak processing period for the end of Financial Year. During business hours (8:00am - 6:00pm AEST), you may have difficulties searching using ASIC Connect (search). We recommend attempting access outside of Australian business hours.

We are working toward restoring services as soon as possible.

Third party service providers of ASIC search products should visit data.gov.au for access to our datasets.

Service interruptions

The following service interruption will affect our online services:

8.00am - 5.00pm Sunday 31 July 2016 

During this time, customers will be unable to:

  • Log in to ASIC Connect
  • Log in to the Company Officeholder, Registered Agent, Australian Financial Services, Credit, Auditor, Liquidator or Short Selling portals
  • Lodge a joint Australian Business Number / Business name registration application through the Australian Business Register website
  • Lodge business name registration, maintenance or renewal transactions using Machine to Machine
  • Lodge company registration or maintenance forms using EDGE
  • Conduct searches using ASIC Connect
  • Conduct searches using Machine to Machine
  • Conduct searches using Datastream

No other services will be affected during this time.

Seeking more information? Ask us a question online.

Calendar of scheduled service interruptions

To help customers plan for any scheduled service interruptions, we publish the dates and details one month in advance. See Scheduled service interruptions for more information.

General system troubleshooting and issues

If you're having problems when using our online services, it could be an issue with your browser or settings. See System accessibility and compatibility and Transaction troubleshooting for tips on how to fix any issues.

Opening PDFs within the company portal

We've received reports of some customers having issues when trying to open PDF files within our company portal. We recommend trying the following:

  • Save the PDF document on your computer and try opening from its saved location or
  • Use a different browser (Google Chrome, Mozilla Firefox, Internet Explorer). 

Service availability statistics

Each month, we report on our online services and our overall performance in terms of availability.

For an update on our latest performance figures, see Service availability statistics.

What is an ASIC key?

Your ASIC key is a unique number used in ASIC Connect that helps us establish your identity and protects your business information by making sure only you and those you have authorised can access it.

Learn more about ASIC keys

What is an AUSkey?

AUSkey is a single key to access government online services. In the future, you may no longer need different user IDs and passwords as AUSkey becomes accepted by more government agencies for their online services.

Learn more about AUSkeys

What is a corporate key?

A corporate key is an 8-digit number uniquely associated with a company’s ACN. Your company needs only one corporate key.

Learn more about corporate keys

Last updated: 27/07/2016 02:38