Service availability

We often have planned service interruptions to our online search and transaction services to allow us to implement system upgrades. This page will have any details of planned or unscheduled outages to our online services.

Scheduled service interruptions

Tuesday 9 February 2016 8:00pm - 10:00pm AEDT

The following services will be unavailable:

  • Log in to ASIC Connect
  • Conduct searches using ASIC Connect 

Calendar of scheduled service interruptions

To help customers plan for any scheduled service interruptions, we publish the dates and details one month in advance. See our 'Scheduled service interruptions' page for more information.

General system troubleshooting and issues

If you're having technical problems when using our online services, it could be an issue with your browser or security settings. See our 'System accessibility and compatibility' page and our 'Transaction troubleshooting' for tips on how to overcome any issues.

Opening PDFs within the company portal

We've received reports of some customers having issues when trying to open PDF files within our company portal. We recommend trying the following:

  • Save the PDF document on your computer and try opening from its saved location.

Use a different browser (Google Chrome, Mozilla Firefox, Internet Explorer). 

Service availability statistics

Each month, we report on our online services and our overall performance in terms of availability.

For an update on our latest performance figures, see our 'Service availability statistics' page.

Related links

What is an ASIC key?

Your ASIC key is a unique number used in ASIC Connect that helps us establish your identity and protects your business information by making sure only you and those you have authorised can access it.

Learn more about ASIC keys

What is an AUSkey?

AUSkey is a single key to access government online services. In the future, you may no longer need different user IDs and passwords as AUSkey becomes accepted by more government agencies for their online services.

Learn more about AUSkeys

What is a corporate key?

A corporate key is an 8-digit number uniquely associated with a company’s ACN. Your company needs only one corporate key.

Learn more about corporate keys

Last updated: 08/02/2016 04:07