ASIC has updated its Internal Dispute Resolution (IDR) data dashboard to include complaints open, received or closed between 1 July and 31 December 2025, reflecting the most recent data reported by financial firms.

The update also introduces a new complainant demographics page, allowing users to explore complaint trends by age group, gender and location. Complainant demographic data is not shown at the firm-level.

In addition, a downloadable data file is now available, enabling users to extract and analyse selected complaint metrics for reporting and research. This allows users to benchmark performance against industry and identify trends across reporting periods, products, issues and outcomes.

These enhancements aim to improve the transparency, accessibility and usability of IDR data, supporting ASIC’s objective to strengthen accountability and drive improved complaint handling across the financial system.

Further information is available from ASIC’s IDR data reporting page.

Interactive dashboard

Internal Dispute Resolution data dashboard

ASIC is Australia’s corporate, markets and financial services regulator.