If you can't find the information you are looking for on this website, we have a range of services to help.
- ask us a question
- phone us
- chat with us online
- self-service kiosks
- write to us
- report misconduct
- report a scam email
- report an issue with our online services
- feedback on our website
- make a complaint about ASIC
You can ask us a question online. We aim to respond to your enquiry within 5 business days.
As our Customer Contact Centre is located in regional Victoria, we are adhering to the recent government directions regarding face coverings.
All staff are required to wear face coverings whilst at work, including when answering phone enquiries.
If you experience difficulty hearing or understanding our staff over the phone, you are encouraged to ask us a question online. We appreciate your patience at this time and apologise for any inconvenience this may cause.
We can only provide information to persons who are authorised to act on behalf of the entity for which they are calling. If you are not authorised to act on behalf of the entity, we can only provide general information and no specific entity information will be disclosed.
There are some transactions we cannot do over the phone.
If you are enquiring about an Australian Business Number you will need to contact the Australian Business Register. These enquiries are not handled by us. You can contact the Australian Business Register at www.abr.gov.au
We are unable to take payments over the phone. Payment options are listed at the bottom of invoices issued by ASIC.
For more information about payment options visit our website at www.asic.gov.au/payment-options
Customer Contact Centre
- 1300 300 630: within Australia
- + 61 3 5177 3988: outside Australia.
Or fax us at (03) 5177 3999.
The Customer Contact Centre's (CCC) business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state and territory. The CCC closes for business on national public holidays and has limited services available on public holidays for each state and territory.
Below is a list of the phone menu options for our most common enquiries. To hear the options again, press '8'. To return to the main menu, press '9'. You can also click the links below for more information on our website.
|I want to...||Phone menu options|
|register a business name||Press 2, 2 and then 2|
|renew my business name||Press 2, 2 and then 4|
|change the owner of a business name||Press 2, 2 and then 3|
|register a company||Press 2, 1 and then 1|
|update my company details||Press 2, 1 and then 3|
|close my company||Press 2, 1 and then 2|
|change officeholders for my company||Press 2, 1 and then 3|
|check my account balance||Press 1, and then 2|
Use the Interpreting Service
If you have difficulty speaking or understanding English, call the interpreting service, TIS National, on 131 450. TIS National provides interpreting in more than 160 languages.
TIS National will then call us with an interpreter so we can help you with your query.
National Relay Service
If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at http://relayservice.gov.au/.
For some enquiries, you can contact us through our web chat service.
Web chat is available from Monday to Friday 9:00 AM to 5:00 PM AEST.
Enquiry types that can be answered through our web chat service include:
- Registering or transferring a business name
- Registering or closing a company
- Checking your account balance or requesting an invoice
- Searching our registers
Please note that our self-service kiosk in Melbourne is temporarily closed in light of public health concerns. Document lodgements can be made online, via an agent or mailing directly to ASIC.
ASIC has offices in each state and territory. Each state and territory office hosts kiosk based services for lodging online. The self-service kiosks are not staffed. Further, not all of ASIC’s offices have a reception area that is staffed.
Document lodgements can be made:
- Online at asic.gov.au/lodge
- Via an Agent, or
- By mailing directly to ASIC's Traralgon Offices:
GPO Box 4000
Gippsland Mail Centre
Document lodgement boxes have been removed from all ASIC offices.
Our self-service kiosks are open Monday-Friday, except on public holidays and during ASIC's close down period between Christmas and New Year's day. Hours of business vary between states and territories.
If you have any difficulties with lodging documents, please phone the Customer Contact Centre on 1300 300 630.
If you have received correspondence from ASIC and you wish to respond in writing please send your response to the address printed on the letter.
Alternatively if you wish to write to us you can mail your correspondence to:
Australian Securities and Investments Commission
GPO Box 9827
Brisbane QLD 4001
Do you have information about possible misconduct occurring in an organisation or activity that ASIC regulates?
If you've received an email claiming to be from ASIC and are unsure of its authenticity, visit 'Scams targeting ASIC customers' for more information.
If you are having difficulties using ASIC Connect or other online services to complete specific tasks you can report the issue.
For current and planned system outages see our service availability page.
For website content issues (including broken links) or to make general comments and suggestions about usability email firstname.lastname@example.org.
Note: This address is not for general enquiries about our services. We suggest asking us a question online instead. We also cannot respond to complaints about ASIC or reports of misconduct sent to this address.
We respect your right to complain about our services, actions, decisions or staff and will treat your complaint seriously and confidentially. Find out more about lodging a complaint about ASIC.