Money I have invested (financial services and advice)

Disputes about financial services or advice

ASIC does not settle disputes about financial services or advice. You can try to resolve a dispute through the financial firm's internal dispute resolution (IDR) process.

If the dispute cannot be settled internally, you can try external dispute resolution (EDR) through the Australian Financial Complaints Authority (AFCA). For more information, see Disputes with financial firms (INFO 174).

AFCA is an independent external dispute resolution scheme that deals with consumer and small business disputes about financial firms. See What to do if you are dissatisfied with a decision by AFCA (INFO 176).

ASIC's consumer website MoneySmart also provides a step-by-step guide to resolving problems with financial services or advice, such as managed investments, superannuation and insurance.

If there is evidence that a financial services provider has acted illegally, we may consider taking action. See Report misconduct to ASIC.

Frozen funds

Frozen funds are registered managed investment schemes that have suspended investors’ rights to redeem their investments (get their money back). For more information, see Your investments: Frozen funds and hardship payments (INFO 159).

Watch our video on Your investments: Frozen funds and hardship payments.

Or read the transcript.

Information on the Financial Advisers Register

If you are concerned about the information provided by an Australian financial services (AFS) licensee on the Financial Advisers Register, see Report inaccurate information on the Financial Advisers Register.

If you want to correct inaccurate information about financial advisers on the Register, see Maintain (update) or correct a financial advisers details.

Whistleblowing

ASIC gives guidance on companies’ whistleblower policies and relief to small not-for-profits

Media release 19-308MR. 13 November 2019

New regime for corporate whistleblower protections commences

From 1 July, whistleblowers who report misconduct about companies and company officers can access stronger rights and protections. 19-164MR. 1 July 2019

Whistleblower protections for not-for-profit organisations, 29 May 2019

ASIC welcomes new whistleblowing laws

Media Release 19-038MR. 21 February 2019

Whistleblowing - new rules, new policies, new vision

A speech by ASIC Commissioner John Price, 16 November 2018


Whistleblowers and the Corporations Act

Corporations Act Whistleblowing

ASIC Executive Director Warren Day talks about whistleblowers and the important role they play in identifying and calling out misconduct and harm to consumers and the community.

Read the transcript

ASIC and whistleblowers

Asic Whistleblower Thmb

ASIC Executive Director Warren Day discusses when ASIC will act on whistleblowing information.

Read the transcript


Fair Work Ombudsman

You can contact the Fair Work Ombudsman if you would like to report someone who isn't complying with workplace laws or you need help in resolving a workplace issue.


Last updated: 13/11/2019 04:45