REP 815 Hardship, not as hard to get help

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Released 25 September 2025.

In late 2023, ASIC reviewed 10 large home lenders to understand how they are supporting customers experiencing financial hardship. The key findings from that review were outlined in Report 782 Hardship, hard to get help: Findings and actions to support customers in financial hardship (REP 782) and its summary version Report 783 Hardship, hard to get help: Lenders fall short in financial hardship support (REP 783).

This report summarises:

the actions ASIC has taken, and
some of our observations since the release of those reports.

Read the report (PDF 1.6 MB)