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REP 840 Mortgage brokers: Review of best interests duty and complaints handling practices

report – 840

Released 13 October 2026.

ASIC reviewed how eight large aggregator groups comply with the mortgage broker best interests duty and internal dispute resolution obligations. This report outlines ways the mortgage broking sector can reduce the risk of non-compliance and improve outcomes for consumers.

Read the report (PDF 763 MB) | Read the media release