Registered liquidator inquiries and assistance
This page explains how registered liquidators can contact ASIC and access assistance on insolvency-related matters. Using the contact channels below will help ensure your inquiry reaches the most appropriate ASIC team and is responded to as efficiently as possible.
Before contacting ASIC
Before contacting ASIC, registered liquidators should first review ASIC's published guidance and regulatory resources. Commonly used guidance and resources are outlined in the dedicated email contacts.
Where these materials do not address the inquiry, registered liquidators should:
- identify whether the inquiry relates to one of the dedicated email contacts listed below and if so, send their inquiry to that mailbox
- send their inquiry to the RL Queries mailbox, where no dedicated email contacts apply and the Book a meeting with ASIC section of this page does not offer a relevant service category, or
- use state-based team contacts only where the matter remains unresolved after using the appropriate dedicated email contacts or the RL Queries mailbox.
Contact channels for registered liquidators
The following contact channels are available to help registered liquidators direct their inquiries to ASIC.
Dedicated email contacts
Inquiries from registered liquidators and their staff can be directed to the following dedicated email contacts.
| Subject matter | Team contact details | Commonly used published guidance and regulatory resources |
|---|---|---|
|
ASIC as a creditor |
N/A |
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Assetless Administration Fund |
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Corporate Insolvency Newsletter (comments/feedback on this Newsletter) |
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|
Creditor-defeating disposition |
(for submission of Request form only) |
Information Sheet 261 ASIC orders about creditor-defeating dispositions (INFO 261) |
|
Eligible applicant requests and insolvency legal notifications (notifications of court proceedings required to be served on ASIC under the court rules only) |
Information Sheet 293 Corporate insolvency: Requesting an eligible applicant authorisation (INFO 293) |
|
|
IFM (General), and
|
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|
ISR and SSR queries |
About each transaction and how they work in the portal User guide: Completing an initial statutory report through the ASIC Regulatory Portal |
|
|
Legal notifications |
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Published notices |
Lodging notices for publication on insolvency notices website |
|
|
Registered Liquidator queries (matters other than specified in this table) |
Updating your details with ASIC Insolvency forms for liquidators Regulatory Guide 16 External administrators and controllers: Reporting of possible offences and misconduct (RG 16) Information Sheet 29 External administration, controller appointments and schemes of arrangement: Most commonly lodged forms (INFO 29) |
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|
Renewal of registration as a Liquidator |
Your ongoing obligations as a registered liquidator Applying for and managing your liquidator registration Regulatory Guide 258 Registered liquidators: Registration, ongoing obligations, disciplinary actions and insurance requirements (RG 258) |
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|
Request Assistance for External Administration (RAEA): Report on Company Activities and Property, books, and records |
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|
Request for publicly available data (for a fee) |
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|
Statistics |
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|
Stopping deregistration |
||
|
Unclaimed money (lodgements) |
Book a meeting with ASIC
Registered liquidators can use this section to book a meeting with appropriate ASIC staff about selected regulatory matters.
The service is currently available for the following matters only:
| Service category | Description |
|---|---|
| Creditor-defeating dispositions | Inquiries regarding prospective requests for ASIC to make orders undoing the effect of creditor‑defeating dispositions. |
Who can use the booking service
The booking service is for registered liquidators only.
Firm staff may attend the meeting with the registered liquidators, but bookings made by someone who is not a registered liquidator will be cancelled.
What ASIC can and cannot discuss
The booking service is intended to help registered liquidators understand ASIC’s published guidance and relevant administrative processes for the selected service category.
While we may be able to provide general guidance on the proposed request, clarify questions about publicly available information issued by ASIC, and discuss the types of evidence that may be relevant to support the request, we will not provide:
- advice on how to complete the request or whether your evidence will satisfy the requirements for an order to be made,
- or any indication about the prospects of success of the request if submitted.
How to book a meeting with ASIC
Select the ‘Book a meeting with ASIC’ button
You will be taken to the booking page.
Select a service category
Choose the service category that aligns with your inquiry. Please carefully observe the meeting duration and prescribed scope of the service category.
Choose a date and time
After selecting a service category, available dates and times will be displayed. Select an available date and time.
Enter your details and tell us about your inquiry
Complete the required fields, including your first and last name, email, phone number and provide an outline of your inquiry (limited to 3,000-characters).
Confirm your eligibility as a registered liquidator and acknowledge our privacy collection notice
Confirm that you are a registered liquidator and have read and acknowledge our privacy collection notice at the bottom of the booking page.
Finalise and submit your booking
Select ‘Book’ at the bottom of the booking page to finalise your meeting. A one-time password will be sent to your nominated email address which you provided on the booking page. Enter the one-time password in the platform when prompted to proceed with finalising your booking.
A confirmation email will be sent to your nominated email address once the booking is accepted, confirming the date and time and including an audio/visual link for the meeting (facilitated using Microsoft Teams).
Important information
- Whilst firm staff can accompany the registered liquidator to the appointment, any booking made by any person(s) other than a registered liquidator will be cancelled.
- Meetings are limited to the duration listed on the selected service and will not be extended beyond this time.
- Bookings cannot be made within 24 hours of the scheduled appointment time. Similarly, if you are required to cancel or reschedule a meeting, please provide at least 24 hours notice from the scheduled booking time.
RL queries mailbox
If no dedicated email contacts apply and the ‘Book a meeting with ASIC’ section of this page does not offer a relevant service category, registered liquidators may contact: RLqueries@asic.gov.au.
The RL Queries mailbox should be used only for matters that cannot be directed to a more specific ASIC contact channel.
When not to use RL Queries mailbox
The RL Queries mailbox should not be used for:
- fee waiver requests – if you want to seek waiver of a late fee, you need to apply to the Department of Finance for a waiver of debt. ASIC does not currently have delegation under the Public Governance, Performance and Accountability Act 2013 to assess a waiver of fees for a non-company debtor (i.e. registered company auditor, registered liquidator, individual licensee). The Department of Finance may consider waiver of debt where special circumstances warrant debt relief. Registered liquidators should visit the Department of Finance website for information about how to apply. For more information, please refer to the Ask ASIC to review a late fee page on the ASIC website. ASIC retains the ability to consider IFM or CSLR levy waivers.
- lodgement of forms – forms should be lodged via the Registered Liquidator portal or ASIC regulatory portal. You may lodge a paper form by email, depending on the form. If you must lodge a paper form by email, or mail, you can download a blank form by searching our forms.
- creditor correspondence – where ASIC is a creditor, registered liquidators should send their correspondence directly to epaymentenquiries@asic.gov.au
- providing copies of forms – please see How to lodge forms: online, email, mail. We are unable to process forms which are sent to RLQueries@asic.gov.au, or
- general lodgement queries – registered liquidators should refer to Information Sheet 29 External administration, controller appointments and schemes of arrangement: Most commonly lodged forms (INFO 29) for guidance.
Before emailing RL Queries, registered liquidators and their staff should also check previous issues of the ASIC Corporate Insolvency Update, as general inquiries may already have been addressed. To search the newsletter:
- visit the ASIC Corporate Insolvency Update webpage
- enter your search term into the search bar at the top right corner, e.g. 5022, and
- refine your search results by selecting ‘newsletter’ on the left pane.
State-based contacts for unresolved inquiries
State-based team contacts should only be used where:
- the inquiry cannot be resolved through the relevant dedicated email contacts or the RL Queries mailbox, and
- the registered liquidator has already contacted another contact channel listed above without resolution.
When contacting a state-based team contact, please provide the following details to enable us to assist with your inquiry:
- the background to the matter
- the relevant company or external administration details
- the ASIC mailbox or contact channel previously used
- any ASIC reference number or prior correspondence, and
- the specific issue that remains unresolved.
| Team | Contact details |
|---|---|
|
Victoria & Tasmania |
Nisansala Peries (Snr Accountant) |
|
New South Wales & ACT |
Carl Sibilia (Snr Manager) |
|
Queensland |
Adrian Furby (Snr Analyst) |
|
Western Australia |
Alan Ashford (Snr Specialist) |
|
South Australia & NT |
Hywel Thomas (Snr Accountant) |