Contact us

Our offices are open Monday-Friday and closed on weekends and national public holidays. For individual office hours, please click on the "Office addresses & contact information" link below.

Ask us a question

We encourage you to ask us a question online

If your query could not be submitted online, you can contact us by:

Phone within Australia: 1300 300 630 (cost of a local call)
Phone from overseas: +613 5177 3988
Fax: (03) 5177 3999

If you are contacting us about your company or other professional registration (eg. AFS, Licensee, Auditor, Liquidator), please have the following information ready:

Australian Company Number (ACN) number / AFS License number / registration number
Account details
Any relevant correspondence

You may want to have a pen and paper handy too.

Our trained customer service officers will give you immediate answers to many questions. However, if your question requires additional expert assistance they will refer your question.

We provide general information about the law to assist you in meeting your obligations under the law without considering your personal circumstances. We are not your professional legal advisers. You must decide at your own risk whether what we say is applicable to you. In most cases you will need a qualified professional adviser to take your particular circumstances into account to tell you how the law applies to you. Read more...

Office addresses and contact information

Which ASIC office are you looking for:

State & Territory offices - Located in all capital cities – dealing with enforcement and policy issues (companies, credit, auditors, insolvency) and more.
Service centres - Located in all capital cities - for over-the-counter service such as registering a new company; paying fees; lodging paper forms.
Regional representatives - Located in regional areas – for lodging forms, searching company information. Brochures, pamphlets and information sheets are also available.
Posting forms and invoice payments - Postal addresses for matters including company information and invoice payments.

Use a telephone interpreter service

If you have difficulty speaking or understanding English, call the Telephone Interpreter Service on 131 450 for the cost of a local call.

They will interpret and translate your query, and then call us for you.

The Telephone Interpreter Service operates nationally and provides a 24 hour a day, 7 days a week service for over 100 languages.

ASIC decisions and your rights

We make many decisions about corporations, securities and financial products and services provided to consumers. If we have made a decision that directly affects you, you may have rights connected with the decision.

Read an overview of your rights and how to exercise them or see "Make a complaint" below.

Make a complaint

Make a complaint online

How to make a complaint about companies and people - For information about complaints concerning a financial product or service.
How to make a complaint about our decisions and staff - For information on how to clarify/discuss a decision made by us, or complain about your dealings with one of our officers.

Report a financial scam

We deal with scams involving financial products and services. Find out more about your complaint and who can help.

Lodge a form

You can lodge a form online, in person or by post:

Lodge forms online: Company officeholders and registered agents can register online to:

Download company statements and invoice statements.
View and lodge changes to company details.

Other registered entities such as auditors, liquidators and Australian financial service licensees, can also lodge online.

For more information, see "Lodge company information" below.

Lodge forms in person: See Service centres or regional representatives for over-the-counter service, to register a new company, to lodge paper forms and pay fees.

Lodge forms by post: See Posting forms and invoice payments page.

Lodge company information

See more on how to lodge with ASIC or click on the icon on the right hand side of the screen.

Lodge unclaimed money returns

Send your unclaimed money return to:

Lodging unclaimed money returns

Unclaimed Monies Unit

Australian Securities and Investments Commission

GPO Box 9827

Brisbane QLD 4001.

Phone: 1300 301 198

Email:

unclaimed.money@asic.gov.au

To lodge a statement for unclaimed money from all authorised deposit-taking institutions (ADIs), visit unclaimed money from ADIs page.

Serve legal documents on us

Find out where and how to serve legal documents on ASIC.

Apply for relief

Find out how to apply for relief from the corporate finance provisions
Find out how to apply for relief from the financial services provisions
Email your application to applications@asic.gov.au

Apply for a late fee waiver

Access documents under the FOI Act

Find out how you can make an application under the Commonwealth Freedom of Information Act 1982 (FOI Act) for access to our documents.

Subscribe to our newsletters

You can subscribe to a range of newsletters, including:

Credit Reform Update
FSR Update
FIDO News
inFocus

Request a publication

Our publications can be downloaded from the following pages:

ASIC publications
Consumer publications (FIDO website)

To request hardcopies please email infoline@asic.gov.au – and include:

name of publication
your name
your mailing address
your telephone number.

Copyright and linking requests

All material we publish, either online or offline, is copyright. Visit our copyright and linking requests page to find out more.

Website feedback

Feedback about searching our databases online
National names index, professional registers, Company Alert, authorised representatives registers, banned and disqualified registers, identical names check, email netsearch@asic.gov.au

Feedback about lodging documents online
Send your comments or suggestions to onlineaccess@asic.gov.au

Feedback about our websites (ASIC and FIDO)
Send us your general comments and suggestions regarding our website and online services or report a fault or broken link to feedback@asic.gov.au.

Website availability

Normal service: Our internet searching and lodging services are normally available on a 24 hour x 6.5 day basis.

Website/system maintenance: Any systems maintenance and upgrade activities are scheduled between 6am and 6pm AEST or AEDT on Sundays and our internet services may not be available during this period.

Improvements: We monitor and make improvements to our online lodgement services on an ongoing basis. Changes that may affect you as a user are listed on the System changes and enhancements page.

Special arrangements: N/A.

ASIC Website: Printed 03/17/2010

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