How to complain

This page will help you find out who to contact for information or assistance, and whether you should lodge a complaint or report your concerns to ASIC.

Click on the category below that best suits the area of your complaint.

My complaint is about:

Supply of goods and services

Employment: wages and conditions

Competition and fair trading (e.g. prices, advertising, product safety)

Scams

Superannuation and insurance

Money I have borrowed (credit cards, loans, mortgages)

ASIC receives reports about:

consumer credit including loans, credit cards, store cards and mortgages (but not credit for business purposes)
consumer leases (but not leases for business or investment assets)
mortgage or finance brokers who provide credit assistance in relation to consumer credit or consumer leases, or
debt collection in relation to consumer credit (i.e. loans and credit cards).

We do not settle credit disputes or award compensation. However, if there is evidence that a credit provider has acted illegally we may consider it further.

Where ASIC can help

Money I have invested (financial services and advice)

Insolvency practitioners (liquidators, administrators and receivers)

Sharemarket misconduct (insider trading etc.)

Running of companies

Business names

ASIC decisions or officers

ASIC online services

ASIC's call centre

ASIC Website: Printed 05/26/2013

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