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Service availability

Latest notifications

ASIC online service system improvements

Recent upgrades to our eBusiness portal have included new software which checks to ensure all attachments are safe for our systems.

Users who are lodging documents may experience an error when uploading attachments, particularly attachments where the PDF has been created via scanning from a photocopier/scanner.

You may receive an error message such as:

"For security reasons, we do reject PDF documents containing encrypted data, active content (e.g. JavaScript, PostScript), external references, and PDF documents with attached objects or executables. Please remove Active Content from attachment and then add."

If you do experience this error we advise that you:
  • Use functionality within your PDF product that allows active content to be removed
  • Save the PDF as from your computer and attempt upload again
  • Convert PDF using another source - such as 'save as' from word processor or print options.

You may need to seek your own advice on how to remove Active Content in the event that you continue to experience this issue.

Updated 11 April 2014, 9.20am AEDT. Please note: system issue notifications are current from the time of publishing - this message will be removed when the issue is resolved.

ASIC Connect browser compatibility

We've improved the functionality and reliability of ASIC Connect with most popular web browsers.

For a full list of recommended browsers, each of which has been comprehensively checked and tested, see our system accessibility and availability page. Opens new window

Scheduled service interruptions - calendar

We have planned service interruptions to our online search and transaction services to allow us to implement system upgrades.

Generally, these scheduled interruptions occur outside business hours – usually on a weekend. However, if there is an urgent issue the interruption may occur during business hours.

View our four week scheduled service outage calendar (Updated on 14 April 2014) Opens internal window

Browser issues

If you are experiencing issues such as buttons and drop-down menus not responding, this may be a browser compatibility problem. For more information, see our system accessibility and compatibility page. Opens new window

Transaction issues

If you are experiencing particular issues with ASIC Connect transactions (e.g. setting up an account, registering a business name, updating your details, payments) see our Transaction troubleshooting page. Opens new window

Search issues

If you are experiencing particular issues with ASIC Connect searches (e.g. search results, viewing documents, payments and invoices) see our Search troubleshooting page. Opens new window

Service availability statistics

View ASIC online service availability statistics for 2013 Opens internal window

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